Avoya HBTA Top LB Jan 2018

An Interview with Eric Autschul, CEO, ABC Global Services



Eric Altschul
Chief Executive Officer
ABC Global Services

Joanie Ogg recently sat down with Eric Altschul, Chief Executive Officer of ABC Global Services to discuss ezBOOK by ABC Global Services, ABC’s robust hotel booking engine developed with the home-based travel professional in mind.


Many home-based agents may not be familiar with ABC Global Services. What is important for them to know about ABC Global Services?

ABC has been an industry leader for over 35 years, offering comprehensive hotel and resort solutions in thousands of cities worldwide. We leverage our established relationships and buying power with hotels and related suppliers to provide travel professionals with preferred access to superior rates, inventory, service, amenities and commissions which are available through our Premier Hotel Program™, Premier Privileges™, Premier Block Space™ and ezBOOK by ABC™. ABC serves more than 8,000 agency booking locations in 107 countries worldwide in both corporate and leisure markets. ABC agencies book more than 12 million room nights annually, representing revenues to hotels in excess of $1.8 billion (USD)

Why should agents use ezBOOK to book hotels?

ezBOOK offers many features and benefits that make booking hotels faster and easier and allows agents to maximize their commissions. Some of the key features of ezBOOK are:

SuperSearch™ shops all rate inventories GDS & ABC, web discount (OTA), net and ezNet™ rates and returns them all in one integrated display. You can also search by Zip Code, City, Landmark, Price, Star Ratings, Amenities and more
Over 200,000 hotels worldwide
Up to 15% commission and more
ezCommission™ Collection – we guarantee commission on all ABC, OTA and ezNet™ rates.
ezXtras™ – value added amenities at over 17,000 hotels (ABC rates)
Reporting Tools and Client Profiles.

Is there a fee or any cost to the agent when booking hotels through ezBOOK?

No, there are no fees or costs associated with ezBOOK; it is a free booking tool for travel professionals.

How is ezBOOK different from other hotel booking engines?

ezBOOK’s SuperSearch™ feature provides agents the ability to search multiple inventories (ABC, GDS, and OTA & Nets) all in one search display with an inventory of over 200,000 hotels and resorts worldwide.

Can agents earn commission on all rate inventories when booking ezBOOK?

Absolutely! All rates are commissionable. ezBOOK offers four commission options:

GDS rates are commissionable at 8%,
Web discount (OTAs) rates earn 10%
ezNet™ rates are commissionable at 15%
and Net rates – agents set their own commission mark up

Does ezBOOK provide the ability for agents to add Service Fees?

Yes, this was a very important feature that we made sure to include when we were developing ezBOOK. All rate inventories offer the option for agents to add their own service fees to every booking. And, in the event a reservation is cancelled, the agent keeps the service fee.

Collecting hotel commissions can be a time consuming process for travel agents. How does ezBOOK assist agents in collecting their commissions?

ezBOOK collects the commission on behalf of the agents and we pay twice monthly. We also guarantee commission on ABC, OTA and ezNet™ rates. Agents can monitor their bookings and commissions by office location and individual 24/7 with our online reporting tools. ezBOOK also allows agents to create and manage their customer profiles, making the booking process faster and easier.

What training and support is available to travel professionals?

We conduct weekly scheduled training webinars which provide agents with everything they need to know about the intuitive features of ezBOOK along with a step-by-step demonstration of the booking process. Agents can register for ezBOOK webinars by going to www.ezBOOKbyABC.com and click on Attend a Webinar. We also have a help desk, where ezBOOK experts are only a phone call away to assist agents with any questions 1-800-858-0081.

What if an agent belongs to a host agency, do they have to wait for their host to use ezBOOK?

No, ezBOOK is a hotel booking tool available to any travel professional regardless of their host affiliation. Agents simply need to complete the Agent Registration and can start booking immediately. We will work with their host agency so that ezBOOK can process the agent’s commission.

Is there any special incentives for agents to Sign Up and start booking ezBOOK?

Yes. All agents who sign up for ezBOOK by October 19th will be entered into a drawing for one of five $50 Gift Cards. We will also be introducing ongoing booking promotions…Stay tuned!!

How do agents get started booking hotels on ezBOOK by ABC?

Agents simply need to go to www.ezBOOKbyABC.com, click the Sign Up Now button and complete the Agent Registration and they can start making hotel bookings immediately.